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Chaos at the tax office: After six million pay wrong tax, MPs launch a scathing attack on 'ineptitude'

Chaos at the tax office: After six million pay wrong tax, MPs launch a scathing attack on 'ineptitude'

The committee made a series of recommendations including rapidly improving its phone service, particularly in relation to complex queries, and looking into providing alternatives to 0845 numbers.

A damning investigation revealed the tax office to be in deep crisis, with 'endemic delays' and staff so overstretched that more than half of calls go unanswered, and letters are ignored for months. The powerful Treasury Select Committee identified a litany of failure and hopelessly bad service.

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